| Damaged Items |
Upon receipt of your delivery, please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged then please e-mail us at: info@bedmark.co.uk . Please provide full details including the nature of the problem, your name, order number and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery.
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| Faulty Items |
All items from Bedmark carry a 12 months warranty period provided by the manufacturer, this covers normal wear and tear of any product, provided there has been no third party interference on neglect on your part.
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| Missing Items |
If upon opening your delivery, you find any items missing from your order, please check all packaging; due to the nature of our business some of our products are very small.
If you are certain an item is missing then please e-mail us at: info@bedmark.co.uk . Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.
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| Incorrect Items |
If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent.
Please email us at: info@bedmark.co.uk and provide full details including the nature of the problem, your name, order number and contact details.
In order for us to investigate the error please contact us within two working days of receiving your delivery.
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| Unwanted Goods |
If the goods have not been despatched we will be able to cancel and refund your order completely. Please telephone or email us and provide full details including the items you wish to return, your name, order number and contact details.
If upon opening the bed you decide it is not what you require, the bed can be returned provided it is returned in original packaging and suitable for re-sale, we will charge a collection fee of £30 (additional fee’s may apply in non free delivery areas), in addition a 10% of total price paid restocking fee will be applied. If the bed isn’t returned in a re-saleable condition further charges will apply.
In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.All returned items must be in original packaging.
Your statutory rights are not affected
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| Signing For Goods |
All items must be checked on delivery before signing for the item. If the item looks damaged, please note this on the delivery note
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| Complaints and Contact |
Please contact us if you have any comments, suggestions, concerns or questions regarding this Returns Policy. If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact us at info@bedmark.co.uk or you can telephone or write to us. Our address and contact times are on our Contact Us page.
Frequently asked questions (FAQ)
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Q. If I live local to BedMark can I return the item into your store?>
A. Yes, we strive to make the most convenient methods available to our customers. Items can be returned to us at our Sales Counter along with a proof of purchase (i.e. order acknowledgement).
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Q. How long will it take for me to get a replacement item if I bring a faulty product into your store?>
A. Straight away, if the item is in stock.
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Q. Can I have a refund for a non faulty item?
A. . We will offer a refund for an item returned within 7 days of purchase, in ´as new´ and resaleable condition. The refund will be subject to collection charge and less 10% restocking fee.
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More Information
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