Our Company
We are an independent retail company dedicated to supplying good quality products direct to the consumer with substantial savings and ease.
We understand that purchasing online for the first time or with an organisation that you haven´t dealt with before can be uncomfortable for many people. Below is a comprehensive selection of frequently asked questions that are designed to answer queries you may have about dealing with BedMark.
Frequently asked questions (FAQ)
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Q. How do I place an order with BedMark?
A. Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you.
We have a dedicated salesperson available to take your order on the phone, or you can leave a message and we will ring you back to place an order.
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Q. Can I have my order delivered to work?
A. Your first mail order is required to be delivered to the registered cardholders address. Subsequent orders can be delivered to an alternative address.
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Q. How do I change my account details?
A. Simply click 'Account' and log into the site. Here you can change your address, phone number, email address etc.
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Q. What do I do if I’ve forgotten my password?
A. You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the 'Forgotten Password' box.
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Q. What do I do if I can’t find what I’m looking for?
A. If you can’t locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and we´ll respond as soon as possible.
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Q. How secure is buying on your website?
A. We use PayPal for our credit card order processing, one of our highly secure credit card processing companies. Paypal has an excellent reputation for safe and secure transactions. PayPal offer a very user-friendly shopping cart process for our credit card customers. All orders are processed through secure encrypted servers. For additional security, we do not see your credit information when you shop with PayPal. Visit out Payments for further information on Paypal.
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Q. When should I expect to receive my order?
A. All of our orders showing as in stock will be delivered within 15 working days from point of cleared funds and complete order/delivery details, (may take longer in some parts of Scotland).
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Q. If I place an order on your website, can I amend it later?
A. . If your order has already begun to be processed, you will need to contact us direct to make any amendments.
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Q. Can you specify a delivery time?
A. Unfortunately, our delivery service is provided by a third party and therefore we are not able to provide a specific delivery time, standard delivery items (within 15 working days) will receive a phone call 2 days before a proposed delivery date to confirm acceptance arrangements and at this point you can arrange a call 1hr before or leave order in garage etc. to help fit your delivery into your daily schedule.
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Q. What happens if I receive my order and it’s damaged, something is missing or a wrong item sent?
A. . In such cases, please contact Customer Services immediately and also sign for the item as damaged then we can arrange a replacement.
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If you have any questions that are not answered above or would like further information, contact our customer service or alternatively complete the online enquiry form and a member of our team will be happy to help.
More Information
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